We’re looking to add a caring and motivated human to our small team of coffee fans and our woman-owned business. If the above resonates with you, we'd love to hear from you!

This position is an integral part of our retail and front of the house team. You will be responsible for creating a memorable experience every time a customer walks through our door. By crafting delicious coffee beverages, speaking knowledgeably about our coffee offerings and brew equipment, you will be an extension of our brand. You will learn about the specialty coffee industry and grow with our team of dedicated and passionate coffee professionals with opportunities to be involved in various aspects of our business.

A Month in the Life of a Barista/Front of the House team:

At the bar...

• Prepares highest quality, consistent coffee beverages, following specialty coffee program standards
• Provides thoughtful customer service and impactful experiences for guests
• Shares knowledge of coffee and coffee products with customers; describing profiles of coffee and espresso offerings 
• Develops knowledge about specialty coffee standards and participates in ongoing trainings and professional development opportunities
• Works closely with team to implement and maintain efficient workflow 
• Monitors and updates coffee brewing recipes 
• Implements coffee brewing equipment and coffee bar cleaning protocols 
• Operates and calibrates coffee and espresso equipment to achieve consistent high quality results
• Works with team on monitoring coffee inventory/manages coffee inventory

On the retail floor:

• Creates and maintains attractive displays of retail coffee and equipment offerings
• Maintains a clean and organized retail and customer space at the roastery, our bar, and back of the house
• Continually develops in-depth knowledge of retail offerings and assists customers in selecting the product that best suits their needs

At the roastery & out-n-about: 

• Participates in collaborations, events, and community building efforts within the Burlington community
• Assists with and contributes to special events at the roastery and external coffee events
• Contributes to marketing & communicating efforts
• Participates in creating an inclusive environment where all feel welcome and engage with the community we serve with kindness, professionalism, and grace

The Ideal Skills and Experience for this Position: 

A big plus:

• Prior experience in specialty coffee, specialty beverage, retail, or hospitality
• Coffee equipment knowledge
• Familiarity with specialty coffee industry, SCA standards in coffee and espresso preparation 
• Understanding of espresso fundamentals (such as extraction, dosage) and how variables  impact flavor 
• Familiarity with coffee and espresso equipment - experience with basic troubleshooting, understanding how to calibrate and maintain equipment 
• Eye for identifying efficient workflows
• Retail and customer service experience
• Ability to taste and describe coffee and espresso offerings to customers

A must:

• A team player who supports colleagues and the team and creates a great atmosphere to work in
• Ability to think quickly and be a problem solver
• Ability to effectively engage with customers
• Keen sense of customer service and hospitality; ability to create memorable moments for customers
• Exceptional communication and listening skills
• Excitement to learn 
• Ability to be flexible 
• Approach work with a positive attitude 
• Attention to detail and ability to follow through
• Strong work ethic
• Be a self starter with ability to identify and execute tasks and projects that need attention 
• Ability to work efficiently as part of a team
• Knowledge and passion for coffee and specialty beverages 
• Ability to be on your feet for extended periods of time
• Valid u.s. drivers license and good driving record (some driving of company vehicle may be required).

At Brio, we value a diverse, inclusive workplace and we strongly encourage women, BIPOC, LGBTQIA individuals, and foreign-born residents to apply.

Position Type and Compensation:

• Type: Full time; 5 days/week with opportunities to cover additional shifts and other activities depending on skill set, experience and interests 
• Schedule: Day shifts, Monday - Sunday
• Pay: $18/ hour (we are tip free - check out more about it on previous page) and check out the additional benefits below:
• Benefits: 
• Paid Time Off (5 sick days, 12 holiday, 10 vacation days)
• Fully paid Health Insurance (or $575/month allowance)
• Participation in company sponsored 401(K) plan with Brio matching up to 3% of wages 
• Potential for profit sharing bonuses
• Employee discounts on coffee and equipment
• Support for professional development activities

Area you ready? We'd love to hear from you!

Please submit a cover letter and resume via Indeed. We can't wait to learn more about you!