We're a woman-owned specialty coffee business seeking a passionate, detail-oriented coffee professional to join our small but mighty team in Burlington, VT. This position is an integral part of our retail and front of the house team critical in our operations. You will be responsible for creating a memorable experience every time a customer walks through our door. By crafting delicious coffee beverages, speaking knowledgeably about our coffee offerings and brew equipment, you will be an extension of our brand. You will learn about the specialty coffee industry and grow with our team of dedicated and passionate coffee professionals.

A Month in the Life of a Barista/Front of the House team:

At the bar...

• Prepares highest quality, consistent coffee beverages, following specialty coffee program standards
• Provides thoughtful customer service and impactful experiences for guests
• Shares knowledge of coffee and coffee products with customers; describing profiles of coffee and espresso offerings 
• Further develops knowledge about specialty coffee standards and participates in ongoing trainings and professional development opportunities
• Works closely with team to implement and maintain efficient workflow 
• Monitors and updates coffee brewing recipes 
• Implements coffee brewing equipment and coffee bar cleaning protocols 
• Operates and calibrates coffee and espresso equipment to achieve consistent high quality results
• Works with team on monitoring coffee inventory/manages coffee inventory

On the retail floor:

• Creates and maintains attractive displays of retail coffee and equipment offerings
• Maintains a clean and organized retail and customer space at the roastery, our bar, and back of the house
• Continually develops in-depth knowledge of retail offerings and assists customers in selecting the product that best suits their needs

At the roastery & out-n-about: 

• Assists with and contributes to special events at the roastery and external coffee events as needed
• Contributes to marketing & communicating efforts
• Participates in creating an inclusive environment where all feel welcome and engage with the community we serve with kindness, professionalism, and grace

The Ideal Skills and Experience for this Position: 

Requirements:

• 1-2 years specialty coffee experience
• Weekend availability
• Familiarity with specialty coffee industry standards, espresso fundamentals (extraction, dosage) and how variables impact flavor
• Familiarity with basic coffee and espresso equipment - experience with basic troubleshooting, understanding how to calibrate and maintain equipment
• Eye for identifying efficient workflows
  
• A team player who supports colleagues and the team and creates a great atmosphere to work in
• Ability to work both alone and in a team setting
• Ability to think quickly and be a problem solver
• Keen sense of customer service and hospitality; ability to create memorable moments for customers
• Exceptional communication and listening skills with colleagues, managers and customers
• Interest in continuous learning
• Retail experience helpful
• Ability to be flexible and approach work with a positive attitude
• Punctuality and reliability
• Attention to detail and ability to follow through
• Be a self-starter with ability to identify and execute tasks and projects on your own or during slow periods
• Willingness to help colleagues and support other departments if needed during slow periods
• Interest in and passion for coffee and specialty beverages
• Ability to be on your feet for extended periods of time

At Brio, we value a diverse, inclusive workplace and we strongly encourage women, BIPOC, LGBTQIA individuals, and foreign-born residents to apply.

Position Type and Compensation:

• Type: Full-time (min 30 hours/week); opportunities to cover additional shifts and other activities depending on skill set, experience and availability of shifts
• Schedule: Monday - Sunday; weekend availability; shifts and schedule to be worked out with manager. Full day shifts & weekends availability required
  *** Please note this is NOT a seasonal position. Candidates must be available to work full-day shifts (7am-5pm) and have weekend availability.****
  
• Pay: $22-24/ hour (we are tip free - check out more about it on previous page) plus  additional benefits below:
• Benefits: 
  • Up to 25 paid days per year
  • Participation in company-sponsored 401(K) plan with Brio matching up to 3% of wages, eligible after 90 days
    
  • Paid Health and vision insurance or allowance (up to $400/month), eligible after 90 days
    
  • Participation in company sponsored dental insurance
  • Potential for profit sharing bonuses
    
  • Paid training
  • Free coffee
  • Employee discounts on roasted coffee, equipment, merch
    
  • Reliable schedule you can plan your life around
    

Area you ready? We'd love to hear from you!

Please submit a covert letter and resume via Indeed. We can't wait to learn more about you!