Retail & Cafe Operations Manager

We are looking for an energetic, highly motivated individual to oversee all aspects of our retail and espresso bar operations. This is an exciting opportunity for a passionate candidate who wants to be part of a small team and have ownership of a critical area of our business. This position will help us define and implement our retail strategy and be the link between our brand vision and how it comes to life in our roastery. The position will also maintain and promote the company’s reputation and positive brand awareness.


  • Full-time employee with paid vacation, sick time, holidays and other benefits
  • Location: Burlington, VT
  • Serves as the point person for retail and cafe operations, setting customer service standards, maintaining a welcoming environment for our guests and being engaged with our community  
  • Assists our co-Founder as the most knowledgeable person about our retail and cafe operations, proposing new ideas and concepts to help us grow
  • Leads our barista team of 1-2 staff and covers shifts as needed
  • Represents the company and therefore must be kind, of high integrity, and knowledgeable

A Month in the Life of....

Espresso Bar and Retail Operations

  • Works with management to develop and execute retail strategy designed to grow the business
  • Develops policies, systems and training materials for espresso bar operations
  • Oversees physical space to ensure a clean, organized and fun environment and shopping experience for customers, including merchandising, displays, signage, outdoor seating
  • Curates and manages retail offerings and inventory
  • Oversees quality control standards (brewing devices, water quality, TDS measurements, menus, etc.)
  • Plans and executes events
  • Covers bar shifts as needed, including possible weekend shifts

Staff Management and Education

  • Recruits, onboards, and trains front-of-house staff
  • Develops policies, systems and training materials for espresso bar operations
  • Conducts staff evaluations
  • Maintains exemplary standards for customer service

Communication and Community Building

  • Contributes to company’s online communication strategy, including marketing, content development and online presence
  • Promotes the company through events, outreach activities and sales interactions
  • Represents Brio at local and national industry events and conferences
  • Maintains connections and develops collaborative partnerships with community and other brands


The ideal candidate will be a proven leader and have experience in managing teams. The candidate should have experience in overseeing retail programs and operations in a specialty coffee, retail, or hospitality setting. The candidate must have a serious passion for coffee and be excited about creating amazing customer experiences.

We’d love to hear from people that have:

  • 3+ years retail, or hospitality management experience, preferably in coffee
  • Experience in espresso preparation and brewing; prior barista experience preferred
  • Proven track record in managing and motivating staff, with supervisory experience in hiring, training and evaluating;
  • Experience with creating systems, procedures, SOPs and putting them into practice
  • Proven track record of excellent guest service and customer relations
  • Excellent eye for details and the aesthetic
  • Excellent communication skills, both written and verbal; ability to communicate at different level and to different audiences 
  • Strong project management capabilities, prioritization and organization skills; ability to manage multiple self-directed projects
  • High level of proficiency on social media platforms
  • High level of proficiency for financial analysis, spreadsheets, data and numbers
  • An eye for space aesthetics and visual identity in a space
  • Strong computer skills and proficiency with Adobe Illustrator, Photoshop and/or similar platforms a plus
  • Ability to foster an inviting community space; experience in event planning a plus
  • Strong organizational skills
  • A positive attitude, approach situation with kindness and have an eye for creative problem solving
  • Valid driver's license and willingness to do light travel

Position Type and Compensation

Type: Full-time, salary 

Schedule: Monday - Friday, with weekend flexibility, as needed. 

Pay: $40,000 

Benefits: Health insurance benefits, paid time off, potential for profit sharing bonuses, coffee and employee equipment discounts.

Ready to Apply?

Submit your application through Indeed via this LINKBrio celebrates the diversity of the human experience and we value a diverse and inclusive workplace. We strongly encourage women, BIPOC, LGBTQIA individuals, and foreign-born residents to apply. 


Thank you, we look forward to learning more about you!


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